A New Definition of Customer Service
It starts with…
- Lower cost healthcare for the employer
- Reduced out-of-pocket expenses for the employee
- Clarity, so employees can understand and maximize their benefits
Hello.Healthcare’s services improve the bottom line for employers and employees:
- Claims Cost savings of over 30%
- Hospital Bill Review saves an average of $365/person
- Time is money. On average, Hello.Healthcare saves an employee 1hr/month through our one-stop customer service for all benefits and 2 hrs/appointment made.
Hello.Healthcare leverages best practices, fosters culture change and drives engagement to maximize benefits.
Understanding Healthcare Benefits Starts with …
Hello! Hola! Bonjou! Здравствуйте!
- Outbound phone calls to employees are made by our multi-lingual customer service team to answer questions and confirm coverage options. We make sure employees have the information they need to make informed decisions about their health care benefits.
- Outbound Welcome Calls
- It starts with Hello! When benefit packages are mailed to the employee, we make outbound phone calls to each member and open the lines of communication. Our multi-lingual team reviews the member benefits and we make sure they know that our number is all they need to get their questions answered…it’s the start of a great relationship!
- We are your employees’ advocate – getting them the care they need when they need it. We have a 30% telemedicine utilization rate – far above the industry standard – and we can work with the telemedicine provider of your choice. We assist in account activation and remind employees about this valuable benefit during all inbound and outbound calls, saving members time and money.
- Utilizing Benefits
- Our goal is to eliminate all surprises in coverage. Our concierge customer service team will find in-network providers and confirm coverage to ensure a seamless experience. We’ll even make the appointment for our members! We help members with all their ancillary benefits too, from wellness programs to mail-order Rx.
- Single Point of Contact
- We treat our members like family! Our concierge customer care wraps across all benefits – driving savings to the employer and the employee. It couldn’t be easier.
No Cost, No Copay
TELADOC allows employees to talk to a doctor 24 hours a day, 7 days a week, at no cost. These doctors can diagnose, treat and prescribe medication, if necessary, for many medical issues.
Through the use of concierge service and individual member outreach, Hello.Healthcare generally sees up to 20% utilization in telelmedicine overall as compared to 3-5% elsewhere.
We’ll design a plan for you and your employees delivering lower costs, clarity and caring customer service.
It’s starts with hello …
Outbound Welcome Calls – Our multilingual customer service team will call each new member to welcome them to their healthcare program, review the benefits in their Welcome Package and answer any questions
Customer Service – A single point of contact for employees when they need to
- See a doctor
- Fill a prescription
- Navigate their benefits (Dental, Vision, Transit, etc)
Includes all standard plan benefits, plus
- Teladoc, unlimited, no cost consultations
- Provider fee comparison
- Hospital bill review
- Custom plan benefit promotion
- Utilization reporting
Optional Add Ons (priced upon request)
Enrollment – trained CSR’s review benefits with each employee, in your employee’s own language, address individual concerns, and ensure timely filing
Fulfillment – our unique orange envelopes and activation messaging drive engagement